Mydresstrend.in Refund Policy
Information on refund methods, timelines and other terms & conditions for items purchased on Mydresstrend,com
Disclaimer: In the event of any discrepancy or conflict, the English version will prevail over the translation.
Once we receive your return or the seller notifies us of receipt of return, as the case may be, a refund is issued to the original payment method (in case of pre-paid transactions) or to your bank account (in case of Pay on Delivery orders).
Refund Timelines:
The refund time period for different modes of payments is provided below.
| Available refund method | Refund Time-frame | |
| Mydresstrend Delivered orders (After the return is received by Mydresstrend) | Seller-Fulfilled orders (After seller notifies Mydresstrend of receipt of return) | |
| Prepaid Orders | ||
| Credit Card/ Debit Card | Up to 5 Working Days | Up to 5 Working Days |
| Net Banking Account (Credited to Bank Account) | ||
| UPI Linked Bank Account | Up to 5 Working Days | |
| Pay on Delivery Orders | ||
| NEFT to Bank Account | Up to 5 Working Days | Up to 5 Working Days |
| Paper Cheque | Up to 10 Working Days | |
If the standard time-frame as mentioned in the above table has expired and you have still not received the refund, please contact your credit or debit card issuer or your bank for more information. Refunds will not be processed in cash. Refunds can be processed via paper cheque only in exceptional cases.
If Credit/Debit card that was used to place the order is no longer active or is expired, please contact us for assistance.
Note: International customers would need to reach out to our Customer Service team to get refunds for their purchase. The refund would be made to the original payment method/instrument used to make the initial purchase.
For Seller-Fulfilled orders:
- For damaged/ defective items, the seller will issue a refund if the item cannot be repaired or replaced.
- In any case where a refund is required, the seller(s) need to authorise that refund. Mydresstrend.in can assist in facilitating refunds for you only when the seller notifies us of the receipt of the item. Once the seller notifies us of the receipt of the return item, the above refund time period will apply for processing refunds.
Refund for Pay on Delivery Orders:
For Pay on Delivery orders, refunds will be processed either to your bank account (via National Electronic Funds Transfer (NEFT))
If you wish to receive the Pay on Delivery order’s refund to your bank account, you can update the details of the bank account from the Returns Centre when you are returning an item.
- To add your bank account through mobile app, go to Orders > Click on the order you want to return > Select Return or Replace items option > Select ‘Refund to your bank account’ > Select ‘Choose a bank account’ > Select ‘Add a new bank account’, and enter your bank account details.
- To add your bank account through website, to Orders > Click on the order you want to return > Select go to Return or Replacement items option > Select ‘Refund to your bank account’ > Select ‘Choose a bank account’ > Select ‘Add a new bank account’, and enter your bank account details.
Note: Refunds cannot be processed to third-party accounts. The name on your Mydresstrend account should match with the name of the bank account holder.
All cheque refunds will be in form of “at par” Deutsche Bank cheques. All Deutsche Bank cheques are cleared locally in the following cities:
Shipping Cost Refunds
- For Fulfilled by Mydresstrend and Prime Eligible items, return shipping costs of upto Rs. 100 will be refunded. The cost of gift-wrapping will also be refunded, if any. All such refunds will be issued through cheques.
Note: If you incur return shipping charges over Rs.100 for returning large and heavy items, you can contact us for an additional refund. For refund of such additional charges, proof of payment, like a courier receipt needs to be submitted.
- If you’re returning a Seller-Fulfilled item, you can request the seller to reimburse the return shipping charges you incurred. In such cases, a seller might ask you to provide the courier receipt.